Organizational Profile: P.2 Organizational Situation

Organizational Profile: P.2 Organizational Situation: 2012 Baldrige Criteria for Performance Excellence

2012 Baldrige Criteria . . . now in two flavors

Original Articulated

2012 Baldrige ARTICULATED Criteria . . . now approved for use by more than 20 national quality awards

(ARTICULATED = Improved understanding + More efficient = More practical)

2012 Baldrige Criteria Navigator

Click on the Criteria Navigator below to see all the additions and deletions - here at B21 and only here

P	Preface: Organizational Profile
	P.1	Organizational Description
	P.2	Organizational Situation
Category and Items			Point Values
1	Leadership		120
	1.1	Senior Leadership	70
	1.2	Governance and Societal Responsibilities	50
2	Strategic Planning		85
	2.1	Strategy Development	40
	2.2	Strategy Implementation	45
3	Customer Focus		85
	3.1	Voice of the Customer	45
	3.2	Customer Engagement	40
4	Measurement, Analysis, and Knowledge Management		90
	4.1	Measurement, Analysis, and Improvement of Organizational Performance	45
	4.2	Management of Information, Knowledge, and Information Technology	45
5	Workforce Focus		85
	5.1	Workforce Environment	40
	5.2	Workforce Engagement	45
6	Operations Focus		85
	6.1	Work Systems	45
	6.2	Work Processes	40
7	Results		450
	7.1	Product and Process Outcomes	120
	7.2	Customer-Focused Outcomes	90
	7.3	Workforce-Focused Outcomes	80
	7.4	Leadership and Governance Outcomes	80
	7.5	Financial and Market Outcomes	80
		TOTAL POINTS	1,000

Thank you for using and hopefully sharing the only truly integrated versions of the Baldrige Criteria. Paul Steel

Information provided on www.Baldrige21.com is not intended to represent the views of the Baldrige Performance Excellence Program @ http://www.nist.gov/baldrige

2012 Baldrige Criteria Organizational Profile Organizational Situation

องค์การและการบริหาร(Organization and Management)